Shipping

At Maison Mère, every order is packed with care and wrapped in softness and intention, so it arrives as beautifully as it was imagined. All orders are wrapped in our signature Maison Mère packaging — made to feel like a keepsake from the very first moment.

Processing Time
All orders are processed within 2–3 business days. Each piece is carefully inspected and packaged by hand before shipping.

Shipping Methods & Rates
We offer complimentary standard shipping on all U.S. orders.

International shipping is available to select countries — rates and delivery times are calculated at checkout.

Order Tracking
Once your order has shipped, you’ll receive an email with tracking details. Please allow 24–48 hours for the tracking link to activate.

Lost or Delayed Packages
Maison Mère is not responsible for lost or stolen packages once confirmed delivered. If your package is delayed or missing, please reach out to the carrier directly. We’re always happy to assist where possible — email hello@shopmaisonmere.com and we’ll do our best to help.

Pre-Orders & Made-to-Order Pieces
Pre-order items will ship according to the estimated dates provided on the product page. If your order includes both in-stock and pre-order items, your order may ship together once all pieces are available unless otherwise noted.